Privacy Policy
PRIVACY POLICY
Last Updated: October 8, 2026
Jenna Hera, operated by Jenna Phady as a sole proprietorship, including services and offerings provided through HERA’s Haven, respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what personal information we may collect through our website, how we use it, when it may be shared, and the choices available to you.
For the purposes of this Privacy Policy, “Jenna Hera,” “we,” “us,” and “our” refer to Jenna Phady operating under the Jenna Hera brand and the HERA’s Haven branch of the Jenna Hera ecosystem.
By using this website, submitting information through our forms, subscribing to our emails, downloading a free resource, booking a service, or purchasing an offering, you acknowledge that you have had an opportunity to review this Privacy Policy.
1. WHO WE ARE
Business: Jenna Hera
Operated by: Jenna Phady, sole proprietor
Email: jenna@jennahera.com
Jenna Hera is a Canadian based personal brand and business offering content, educational resources, digital products, personal development resources, and spiritual services.
HERA’s Haven forms part of the Jenna Hera ecosystem and may be used to provide Spirit Baby Intuitive™ readings, guided experiences, spiritual services, and related offerings.
Jenna Phady is responsible for the personal information collected and handled through the business.
For privacy questions, requests, or concerns, please contact:
2. INFORMATION WE MAY COLLECT
Depending on how you interact with our website and services, we may collect information you voluntarily provide, including:
• Your name
• Email address
• Phone number, if you provide it
• Billing and transaction information
• Booking and appointment information
• Information you provide when contacting us
• Information you voluntarily provide during a reading, session, questionnaire, or other service
• Information provided when downloading a free resource
• Information provided when subscribing to our email list
• Any other information you voluntarily submit to us
We may also automatically collect certain technical information when you visit our website, including:
• IP address
• Browser type
• Device type
• Approximate geographic location
• Pages visited
• Referring website
• Website interactions and usage information
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Provide and administer requested services
• Process bookings and purchases
• Communicate with you about bookings, purchases, or services
• Deliver requested resources and downloads
• Send newsletters, educational content, announcements, offers, and updates where permitted by applicable law
• Respond to questions and customer service requests
• Improve our website, services, resources, and customer experience
• Understand website usage and performance
• Maintain business and transaction records
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal, regulatory, accounting, or tax obligations
• Protect our rights, property, and the security of our business
We will not use personal information for purposes that are materially different from the purposes described in this Privacy Policy without providing appropriate notice or obtaining consent where required by applicable law.
4. EMAIL COMMUNICATIONS
If you subscribe to our email list, we may use your email address to deliver the resource you requested and, where you have provided consent or where otherwise permitted by applicable law, send additional communications such as educational content, announcements, offers, and updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at jenna@jennahera.com.
Unsubscribing from marketing communications does not necessarily stop transactional or administrative communications relating to purchases, bookings, or services you have requested.
5. THIRD PARTY SERVICE PROVIDERS
We may use third party platforms and service providers to operate our business and website.
These may include:
• Website hosting providers
• Email marketing providers
• Booking and scheduling platforms
• Payment processors
• Analytics providers
• Cloud storage providers
• Video conferencing platforms
• Social media and content platforms
• Other technology and business service providers
Our website may be hosted through Squarespace and our email marketing may be managed through Kit.
These providers may process information on our behalf and may have their own privacy policies and terms.
We do not control the privacy practices of third party providers and encourage you to review their policies when using their services.
6. PAYMENTS
When you purchase a service or product, payment information may be processed by a third party payment processor.
We generally do not directly store complete payment card information on our website.
Payment processors may collect and process payment and transaction information according to their own privacy policies, terms, and applicable legal requirements.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website and third party services may use cookies, pixels, analytics tools, and similar technologies.
These technologies may be used to:
• Help the website function properly
• Remember preferences
• Understand website traffic
• Measure website performance
• Improve content and user experience
• Understand how visitors interact with our website
You may be able to control certain cookies through your browser or device settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will provide additional notices or obtain consent for certain cookies or tracking technologies.
8. ANALYTICS
We may use analytics tools to understand how visitors use our website.
Analytics information may include pages viewed, approximate geographic information, device information, referral sources, and website interactions.
We use this information to understand website performance and improve our content, services, and user experience.
9. INFORMATION RELATING TO SPIRITUAL SERVICES
If you voluntarily provide personal information during a Spirit Baby Intuitive™ reading or another service, we will treat that information as confidential business information and use it primarily for providing the requested service, communicating with you, and related business administration.
Please do not provide information that you do not want us to receive.
Our spiritual services are not medical, psychological, psychiatric, fertility, reproductive, legal, financial, or other regulated professional services.
Please review our Website Disclaimer for additional information regarding the nature and limitations of our services.
10. HOW WE SHARE INFORMATION
We may disclose personal information when reasonably necessary to:
• Provide a service or product you requested
• Process payments and transactions
• Operate our website and technology
• Deliver requested communications and resources
• Provide customer support
• Protect our business from fraud or unauthorized activity
• Comply with legal or regulatory requirements
• Respond to lawful requests from authorities
• Protect our legal rights, property, or the safety of others
We do not sell your personal information as a business practice.
11. INTERNATIONAL DATA TRANSFERS
Jenna Hera serves an international audience, and some of our service providers may operate or store information outside Canada.
As a result, your personal information may be processed or stored in a country other than the country where you live.
Different countries may have different privacy laws and standards.
Where required by applicable law, we will take reasonable steps regarding the transfer and protection of personal information.
12. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal, accounting, or tax obligations.
When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.
13. SECURITY
We take reasonable measures appropriate to the circumstances to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no website, email system, cloud service, or method of electronic transmission can be guaranteed to be completely secure.
14. YOUR PRIVACY RIGHTS
Depending on where you live and which privacy laws apply to you, you may have rights regarding your personal information.
These may include the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Ask questions about how your information is collected or used
• Withdraw consent where applicable
• Request deletion where legally available
• Object to certain processing where legally available
• Make a privacy complaint
To make a privacy request or raise a privacy concern, contact:
We may need to verify your identity before responding to certain requests.
Your rights may vary depending on your location and applicable law.
15. EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND OTHER JURISDICTIONS
If you are located in a jurisdiction with privacy legislation that provides additional rights, those rights may apply to you where the relevant legislation applies to our activities.
Nothing in this Privacy Policy is intended to remove or restrict rights that cannot lawfully be excluded under applicable law.
16. CHILDREN’S PRIVACY
Our website and services are not intentionally directed toward children under the age of 18.
We do not knowingly provide our paid spiritual services to individuals under 18.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal obligations.
The updated version will be posted on this page with a revised “Last Updated” date.
18. CONTACT
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:
Jenna Hera
Operated by Jenna Phady
Email: jenna@jennahera.com