Terms & Conditions
WEBSITE TERMS & CONDITIONS
Last Updated: October 8, 2026
Welcome to Jenna Hera.
These Website Terms & Conditions govern your use of the Jenna Hera website and related websites, pages, resources, content, products, and services operated by Jenna Phady under the Jenna Hera brand, including offerings provided through HERA’s Haven.
By accessing or using this website, you agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use the website or purchase our products or services.
1. ABOUT JENNA HERA
Jenna Hera is a Canadian based personal brand and business operated by Jenna Phady as a sole proprietor.
Jenna Hera offers content, educational resources, digital products, personal development resources, spiritual services, and other offerings.
HERA’s Haven forms part of the Jenna Hera ecosystem and may be used to provide spiritual services including Spirit Baby Intuitive™ readings and related experiences.
2. ELIGIBILITY
Our services and paid offerings are intended for individuals who are 18 years of age or older.
You must be legally capable of entering into a binding agreement in your jurisdiction to purchase services or products from us.
If you are purchasing a service or product on behalf of another person or organization, you represent that you have authority to do so.
3. WEBSITE CONTENT
The content on this website is provided for general informational, educational, personal development, and spiritual purposes.
This may include articles, videos, social media content, podcasts, downloadable resources, journals, spiritual content, educational materials, and other information.
We make reasonable efforts to provide useful and accurate information, but we do not guarantee that all content will always be complete, current, or error free.
You are responsible for determining whether information is appropriate for your individual circumstances.
4. SPIRITUAL SERVICES
Spirit Baby Intuitive™ readings and other spiritual services are provided as spiritual and intuitive experiences.
They are not medical, psychological, psychiatric, fertility, reproductive, legal, financial, or other regulated professional services.
We do not diagnose, treat, prevent, or cure medical conditions.
We do not guarantee conception, pregnancy, fertility outcomes, a particular pregnancy outcome, the sex or gender of a future child, timing of conception, or any other specific result.
You remain responsible for your own decisions, actions, healthcare, relationships, finances, and personal circumstances.
For additional information, please review our Website Disclaimer.
5. BOOKINGS AND APPOINTMENTS
When you book a service, you agree to provide accurate information and attend at the scheduled time.
Booking availability, appointment length, pricing, cancellation requirements, and other service specific terms may be stated on the applicable booking or sales page.
If you need to cancel or reschedule, please follow the cancellation and rescheduling instructions provided when booking.
Repeated missed appointments, late cancellations, or misuse of the booking system may affect future booking eligibility.
Any cancellation, rescheduling, refund, or other consumer rights required by applicable law remain unaffected.
6. PAYMENTS
Prices are displayed in the applicable currency at the time of purchase unless otherwise stated.
Payment must be completed according to the payment terms displayed at checkout or booking.
Third party payment processors may process your payment information according to their own terms and privacy policies.
We reserve the right to correct obvious pricing or listing errors before accepting or completing an order, subject to applicable consumer protection laws.
7. REFUNDS, CANCELLATIONS, AND RESCHEDULING
Refund, cancellation, and rescheduling terms may vary depending on the service or product purchased and will be presented at the time of purchase or booking where applicable.
Nothing in these Terms is intended to remove or restrict rights or remedies that cannot legally be excluded under applicable consumer protection laws.
If you have a question about a refund, cancellation, or rescheduling request, please contact:
8. DIGITAL PRODUCTS AND FREE RESOURCES
Digital products and free resources may be provided through downloads, email delivery, online access, or third party platforms.
Unless otherwise stated, digital resources are provided for your personal, non commercial use only.
You may not reproduce, resell, redistribute, publish, upload, share, modify for commercial use, or commercially exploit our digital products or resources without written permission.
Nothing in this section limits rights you may have under applicable consumer protection or intellectual property laws.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, all original content appearing on this website and in our products is owned by or licensed to Jenna Hera or Jenna Phady.
This includes, but is not limited to:
• Written content
• Graphics
• Brand materials
• Logos
• Videos
• Audio
• Photographs
• Digital resources
• Workbooks
• Journals
• Courses
• Educational materials
• Original frameworks and exercises
You may access and use our content for your personal, non commercial purposes.
You may not copy, reproduce, distribute, sell, teach, republish, or commercially exploit our original materials without written permission.
10. USER SUBMISSIONS AND TESTIMONIALS
If you voluntarily submit a testimonial, review, message, photograph, video, or other content to us, you confirm that you have the right to provide that content.
We will not publicly publish private communications or personal information as a testimonial without appropriate permission.
If you provide a testimonial for publication, you grant us permission to use the testimonial for legitimate business and promotional purposes, unless otherwise agreed.
11. THIRD PARTY WEBSITES AND SERVICES
Our website may contain links to or integrations with third party websites, platforms, products, or services.
These may include social media platforms, payment providers, booking systems, email providers, video platforms, affiliate partners, sponsors, and other services.
We do not control third party websites and are not responsible for their content, policies, security, availability, or practices.
Your use of third party services is subject to their own terms and policies.
12. AFFILIATE LINKS, SPONSORSHIPS, AND PARTNERSHIPS
Jenna Hera may participate in affiliate programs, paid partnerships, sponsorships, brand collaborations, or other commercial relationships.
Where applicable, we may receive compensation when you purchase or take an action through an affiliate link or partnership.
We will make reasonable efforts to disclose commercial relationships where required by applicable law.
An affiliate relationship, sponsorship, or partnership does not mean that we control the third party company or guarantee its products or services.
13. NO GUARANTEES
We do not guarantee that your use of this website, our content, products, services, readings, courses, or resources will produce a particular personal, financial, professional, spiritual, fertility, relationship, health, business, or other outcome.
Individual experiences and results vary.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Jenna Hera, Jenna Phady, HERA’s Haven, and those acting on behalf of the business will not be responsible for indirect, incidental, consequential, special, or punitive losses arising from your use of the website, content, products, or services.
Where liability cannot legally be excluded or limited, nothing in these Terms is intended to exclude or limit that liability.
Nothing in these Terms is intended to restrict rights or remedies that cannot legally be restricted under applicable law.
15. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your misuse of the website, violation of these Terms, infringement of another person’s rights, or unlawful use of our content or services.
This section does not apply to the extent that applicable law does not permit such responsibility to be imposed.
16. WEBSITE AVAILABILITY
We may modify, suspend, update, or discontinue portions of the website, services, resources, or content at any time.
We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
17. PRIVACY
Your use of the website is also governed by our Privacy Policy.
18. INTERNATIONAL CUSTOMERS
Jenna Hera serves customers and visitors around the world.
If you access or purchase from our website outside Canada, you are responsible for complying with applicable local laws relating to your use of the website and services.
Nothing in these Terms is intended to remove or restrict mandatory rights or protections provided to consumers under the laws that apply to them.
19. GOVERNING LAW
These Terms are governed by the laws of Ontario, Canada, except where mandatory laws applicable to you require otherwise.
Where legally permitted, disputes relating to these Terms or your use of our services will be subject to the courts of Ontario, Canada.
Nothing in this section prevents a consumer from exercising mandatory rights available under the laws applicable to them.
20. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, services, or legal obligations.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after an update means that you accept the updated Terms to the extent permitted by applicable law.
22. CONTACT
Questions about these Terms can be sent to:
Jenna Hera
Operated by Jenna Phady
Email: jenna@jennahera.com